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Placing an Order

Free Delivery

Free Shipping is standard for most addresses within mainland UK excluding parts of the Scottish Lowlands, the Scottish Highlands, Isle of Man, Isles of Scilly, Isle of Wight and Northern Ireland. This is due to couriers passing additional charges to these areas. Should an order be placed from one of these locations, we will contact you to inform you of the additional charges applicable, at which point there will be an opportunity to cancel the order with a full refund being provided.

Finance

Simply add the items you love to your basket. Once you are at the checkout select the finance option that suits you and choose Pay with Klarna. The quick application form should take no more than a couple of minutes to complete and you’ll receive an instant decision.

We offer a range of interest-free finance options to help you spread the cost of your purchase over 3 to 12 months. The value of the loan needs to be over £250 and you can choose a deposit of up to 50% of the value of the goods. You will only be considered for Finance if you: Are at least 18 years old. You’re in paid employment or have a regular income (minimum 16 hours per week or £6,000 per annum, unless you are retired and receiving a private / company pension or in receipt of disability allowance). Are a permanent UK resident and have lived in the UK for at least 3 years. Have a UK bank account capable of accepting Direct Debits. Have a good credit history with no late payments, debt relief orders, County Court Judgment (CCJs), Individual Voluntary Arrangement (IVAs) or bankruptcies. Provide an email address so your documentation can be emailed to you.

Reward Points

Aquatic City Points are added to your account every time you make a purchase. Points can be saved and redeemed on future purchases. When you open an Aquatic City Account with us you will be rewarded 200 points, then you will receive 1 point for each £1 spent for the product value of your purchase. Please note, additional delivery costs, should they incur do not count towards your point earnings. 1 point is worth £0.01, so you will earn 1000 points if you spend £1000 and will have a redeemable credit of £10 in points value for use on future purchases.